PAYMENT-RELATED QUESTIONS

Q: What payment methods are available for purchasing men’s apparel?
A: We offer secure and convenient payment options. Accepted methods include major credit cards (Visa, Mastercard, PayPal, Stripe). At checkout, enter your card details ; all transactions are encrypted and PCI-DSS compliant to protect your financial data.

SIZING-RELATED QUESTIONS

Q: How can I determine the correct size for men’s apparel?
A: Refer to the size chart on each product page for precise measurements and fit guidance. If unsure, contact our customer service team at [email protected] for personalized advice.

ORDER-RELATED QUESTIONS

Q: Can I cancel or modify my men’s apparel order?
A: Cancellation: Full refunds are available if canceled before shipping. Post-dispatch, cancellation isn’t possible; return policies apply.
Modification: Contact [email protected] immediately. Adjustments may be possible pre-shipment; post-shipment, returns are required.
Q: How long until my order arrives?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days. Tracking numbers are emailed upon dispatch for real-time updates.

RETURN & REFUND QUESTIONS

Q: Can I return men’s apparel?
A: Returns are accepted within 30 days if items are unused, with tags intact. We cover return shipping for errors (e.g., wrong size/defect); personal reasons (e.g., change of mind) require customer-paid shipping. Email [email protected] to initiate returns.
Q: How long for a refund?
A: Refunds are processed within 7 business days after return verification, depending on your payment provider.

CONTACT US

Address: RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
Tel: +852 96602081
Email: [email protected]
Business Hours: Mon–Fri, 08:00–17:00 (UTC+8). Responses within 24 hours on business days.