We stand behind the superior quality of our men’s apparel through rigorous quality control. If issues arise post-delivery, contact us at [email protected] for resolution.

RETURN PERIOD

Items may be returned or exchanged within 30 days of receipt.

RETURN SHIPPING OPTIONS

  • Post Office Collection: Arrange package pickup via local post office.
  • Self-Drop Off: Deliver to nearest post office.

Shipping Cost Responsibility:

  • Our Fault (e.g., damaged/defective items, incorrect delivery): We cover return shipping costs.
  • Customer Responsibility (e.g., size mismatch, style change, wrong purchase): Customer bears shipping fees, varying by carrier.

RETURN PROCESS

  1. Contact Customer Service
    Provide:
    • Order number
    • SKU/product name
    • Return reason
      Response within 24 hours (business days).
  2. Ship Items
    Return to the address provided; include tracking number and receipt.
  3. Refund/Exchange
    Processed immediately upon return receipt.

KEY CONDITIONS

  • Non-Quality Issues: Items must be unused, undamaged, with original tags/packaging.
  • Approval Required: Pre-authorization from customer service before shipping.
  • Incorrect/Damaged Items: Submit photos; we’ll reship/refund after verification.

REFUND POLICY DETAILS

  • Production/Transport Errors: Full refund + return shipping covered.
  • Order Cancellation: Full refund if canceled within 24 hours or pre-shipment.
  • Lost Parcels: Full refund issued.
  • Incorrect Address: Customer liable for reshipment costs if error not reported.
  • Used/Stained Items: Refund denied for visible wear (e.g., stains, odors).
  • Processing Time: Refunds take up to 7 business days (varies by payment provider).

IMPORTANT NOTICES

  • Return Address: Use only the address provided by customer service; sender’s address invalid.
  • Non-Our Items: Exclude unrelated items; we’re not liable for their return.
  • Lost Packages: Tracking proof required; we’re not liable for lost/stolen returns.

CONTACT US

Address: RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
Tel: +852 96602081
Email: [email protected]
Business Hours: Mon–Fri, 08:00–17:00 (UTC+8). Responses within 24 hours on business days.

We ensure a transparent, hassle-free return process for your men’s apparel purchases. Your satisfaction remains our priority.